Analysis of Top-Down Organizational Communication in Railway Companies in the Republic of Kosovo from the Employees’ Perspective



Organizational communication has always impacted organizational effectiveness and performance. Taking into account the importance of the railways, it is important to study this dimension in Kosovo’s railway companies,. The railroad is regarded as the first media revolution and railways have revolutionized human life in general. The purpose of this research is to analyze the leaders-staff relationships in public institution in the Republic of Kosovo, in this case, Kosovo Railways companies, from an employee’s perspective. In this study, data were collected from 312 employees in three railway organizations in Kosovo, Infrakos, Trainkos, and Railtrans. The survey questions have been raised based on the Communication Satisfaction Questionnaire. The results of the study show that the level of communication in all three companies is satisfactory, but the evaluation and performance of employees are not evaluated or it is ignored by managers. The results also show that supervisors and managers’ instructions from the employees are positively evaluated, while employees consider that there is a lack of appreciation and staff feedback from the manager for their successes and work.

Keywords: Employees; Management; Media revolution; Organization communication; Railway companies; Top-down communication

DOI: 10.24193/jmr.33.5